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Privacy Policy

PRIVACY POLICY

Grapevine Pro Privacy Notice Effective April 24, 2026

At Grapevine Pro, we respect your privacy and value the trust you place in us when inviting us to your home. This Privacy Notice describes how Grapevine Pro and its affiliates (collectively “Grapevine Pro,” “we,” “us,” or “our”) collect, use, share, and protect your information through our website (grapevinepro.com), our products, and our in-home services (collectively “Services”). By using our Services, you consent to the practices described in this notice.

Information We Collect

We collect personal information to provide high-quality exterior remodeling services and to improve your customer experience.

  • Information You Provide: We collect contact and identification info (name, address, telephone number, email address); payment information (card numbers for deposits); demographic information (age, gender); financial information (if submitted for credit applications); and details about your property (photographs and measurements).
  • Automatic Collection: When you visit our website, we automatically collect usage data including your IP address, browser type, device type, and how you interact with our content. We use cookies, web beacons, and server logs to enhance site performance and analyze traffic.
  • Offline Collection: When you call our office in Iselin, NJ, we may record audio for quality control, training, and security purposes. Our representatives may also use cameras to document your project and property during inspections or installations.

Cookies and Tracking Technologies

Our website uses cookies and similar local storage to uniquely identify your browser and store settings.

  • Global Privacy Control (GPC): Our site recognizes GPC signals. To opt out via GPC, please ensure your browser or extension is configured to send this signal.
  • Analytics: We use third-party services like Google Analytics to understand how visitors use our site. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

How We Use Your Information

We use your data to operate and improve our business, specifically to:

  • Deliver remodeling services, process payments, and track project milestones.
  • Communicate with you regarding appointments, weather-related scheduling (e.g., during New Jersey States of Emergency), and service updates.
  • Personalize your experience and recommend products that fit your home’s needs.
  • Protect against fraud, manage insurance claims, and comply with legal obligations.

How We Share Information

We do not sell your personal information. We share it only in the following limited circumstances:

  • Service Providers: With companies that help us with hosting, printing, data enhancement, or automated communication systems.
  • Business Partners: With manufacturers for warranty registration or financial institutions if you apply for project financing.
  • Legal & Safety: When required by law, subpoena, or to protect the safety and rights of our customers and employees.

Security and Retention

We maintain physical and technical safeguards, including encryption protocols, to protect your data during transmission. While we strive for total security, no system is 100% impenetrable. We retain your information as long as necessary to provide services, resolve disputes, or comply with New Jersey regulatory requirements.

Your Choices and Opt-Out Rights

You may choose not to provide certain information, though it may limit your ability to use specific services (like online quoting).

To be removed from marketing communications:

  1. Email: info@grapevinepro.com
  2. Call: 732-335-7770
  3. Mail: Grapevine Pro, 485C US-1 South, #305, Iselin NJ 08830

For emails, you may also click the “Unsubscribe” link at the bottom of any marketing message.

TCPA Consent and Waiver

By providing your telephone number, you expressly consent to receive communications from Grapevine Pro, including automated calls, SMS text messages, or prerecorded voice messages for account management or marketing. This consent is not a condition of purchase. You may opt out at any time by following the instructions in the message or contacting us directly.

State-Specific Disclosures

While based in New Jersey, we adhere to high standards of data transparency.

  • No Sale of Data: In the past 12 months, Grapevine Pro has not sold any consumer personal information.
  • Sensitive Information: We only use sensitive information (like government IDs or financial data) to perform the specific services requested (e.g., verifying a contract or processing a credit app).
  • Right to Know/Delete: You may have the right to request access to or deletion of your personal data. Contact us at the details above to exercise these rights.

Contact Us

If you have questions regarding this policy or our privacy practices in Iselin, NJ, please reach out to:

Grapevine Pro 485C US-1 South, #305, Iselin NJ 08830

732-335-7770

info@grapevinepro.com

© 2026 Grapevine Pro. All rights reserved.

 

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